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Every support email is read and answered by HerCode’s developer.
Write to us
hello@hercode.ioGet an answer faster
- Which app, and which version
- Your device and operating system
- What happened, and what you expected
- A screenshot or screen recording, if you can
Common questions
Do HerCode apps need a subscription?
No. You pay once and the app is yours. A subscription would only ever exist for an optional cloud or collaboration service that people ask for, and it would never lock features you already bought.
Do I own what I make in the apps?
Yes. Your art, writing, and animation belong to you. HerCode claims no ownership of anything you create.
Which devices will the apps run on?
Tansy and Trie are planned for iPad and iPhone, Mac, Windows, and Android. Tempo’s platforms will be announced closer to release.
When will the apps come out?
Tansy is planned for a spring release, and Trie is in active development. Release news will be posted on this site first.
How do I get a refund?
Refunds go through the store you bought the app from:
Apple: request one at reportaproblem.apple.com.
Google Play: open your order history in the Play Store and choose the purchase.
Microsoft Store: go to your Microsoft account order history.
If you get stuck, email us and we’ll help however we can.
I found a bug or have an idea. Where do I send it?
Email hello@hercode.io. Feature ideas are welcome and help shape what gets built next.
Can I hire HerCode to build something?
HerCode takes a limited number of commissioned websites and apps. Email hello@hercode.io with a short description of your project and your timeline.